This case study was prepared by SafeWork NSW and provides practical examples of managing health and safety for COVID-19 in a metropolitan grocery/retail outlet with frequent people turnover through the store

I am a manager or worker within a busy grocery/retail outlet what can I do?

Specific employer actions

  • Manage customer numbers and queues have plans and systems in place to monitor and control the numbers of customers in the workplace at any given time.
  • Provide hand sanitiser at ample locations throughout store.
  • Clean surfaces thoroughly all high contact areas such as doors, handles, point of sale devices, counters and displays, kiosks, trolleys, lifts, with appropriate cleaning agents.
  • Place reminders and cues about precautions around the store, for social distancing, hand hygiene, cough and sneeze behaviour. Use posters, floor markings to provide the key message.
  • Consider physical, distance or other engineering controls to protect staff and customers at social interaction points.
  • Encourage cashless transactions such as tap and go, to reduce contact.

General advice for workers, customers and others

  • Consult, educate and support your workers. About infection control measures to prevent spreading the virus and their health and safety.
  • Avoid touching your mouth, eyes, and nose with unwashed (or gloved) hands.
  • Clean your hands thoroughly for at least 20 seconds using soap and water, or alcohol based hand rub.
  • Cover your nose and mouth when coughing and sneezing with a tissue or a flexed elbow. Put tissues in the bin.
  • Avoid close contact with anyone with cold or flu-like symptoms.
  • Social distancing maintain a 1.5 metre distance to others (two arms length).
  • Stay home if you are sick.
  • Seek medical advice if you have a fever, cough, sore throat or shortness of breath (call your doctor or healthdirect on 1800 022 222).

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