This page includes resources for retail, supermarkets and shopping centres on work health and safety, workers’ compensation and COVID-19.  

We also have information for the Hospitality industry

The retail, supermarkets and shopping centres industry usually involves the sale of goods or services to the public in relatively small quantities for use or consumption, rather than for resale. The industry includes: 

  • motor vehicle retailing 
  • motor vehicle parts and tyre retailing 
  • fuel retailing 
  • supermarket and grocery stores 
  • specialised food retailing 
  • furniture, floor coverings, houseware and textile goods retailing 
  • electrical and electronic goods retailing 
  • hardware, building and garden supplies retailing 
  • recreational goods retailing 
  • clothing, footwear and personal accessory retailing 
  • department stores  
  • pharmaceutical and other store-based retailing 
  • non-store retailing 
  • retail commission-based buying and/or selling
  • shopping centres.

Workplaces may include areas where workers interact with customers, such as department and bulk stores, petrol stations, supermarkets and food shops, plant nurseries, hardware and timber merchants, and speciality shops. 

Some retail workplaces may not involve face-to-face customer contact, for example, where products are sold entirely online.  

Information for warehouses and distribution centres is provided in the Warehousing and Logistics industry information.

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